Whilst written about asset management the key points are as applicable to insurance claims management. Martijn Moerbeek is group director...
Mike Daly
As the smartphone is the way people so often transact, gain information, communicate and generally get on with life these practical...
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
The challenge; technology alone will not deliver the customer UX, UI and delight that customers must have if insurers are to remain...
Insurers generally have a multiplicity of incompatible core systems of record across different business units and country operations. How...
One-size digital experience (DX) platforms are "back to the future" states Ian Truscott in CMSWire: - "Monolithic stacks are appearing...
"Significant portions of consumers — including nearly two-thirds of Amazon Prime subscribers — say they would sign up for a free checking...
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
"Digital technologies can help make customer episodes scalable and low-cost, but digital is not sufficient by itself. Human judgment and...
"Technology helps you do business differently, but the right strategy is not technology-focused. It incorporates the right technologies...
“In our very immediate, always-connected world, this includes how quickly and how well organisations respond to their questions and...
Staid, analogue incumbents in all industries look to digital transformation strategies, projects and technology to improve UX. That is a...
It is not just individual apps UX; the growing number make it more of a problem. "Two of Apple’s earliest designers lambasted the...
"It is easier to call for a new build of core systems and all its surrounding processes than to actually do it. That is why still many of...
OK it may be an online attack on traditional DIY retailers B&Q and Homebase. It is, however, starting with the customer experience and...
I am as guilty as any of writing about "The Customer Journey". Today I found that the public sector adopted this term 15 years ago to...