" So we, in the business, financial and political system, need to step up. We need political leadership from visionary empiricists who...
Mike Daly
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
Digital transformation should help increase happiness, well-being, health, wealth and social-cohesion. So wise to comnsider why Finland...
Disruptive threats facing life insurers from: - Asset ManagersBanksBig TechsConfrontative StartupsRe-insurers New Insurance Business;...
Sign of things to come. Two shocking things in the article_ 1) A contract notice published by YPO suggested that Amazon was “the only...
"The Last-Mile Dilemma" The difficulty of delivering merchandise in a cost-effective way on the last mile of the retail sales chain has...
Great article by the Boston Consulting Group on how, so many, digital transformations seem to be controlled by technology. Article after...
Interesting research from MIT on leadership in the digital age. What we find here at Digital Leadership Associates...
In November 2016 I wrote "The average expert was roughly as accurate as a dart throwing chimpanzee! They were no better than random...
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park (pun...
Important BCG Study reported in MIT Sloane Management Review details five critical success factors (CSF) in successful digital...
Digital transformation projects often miss a critical success factor- communications and orchestration. There are so many people involved...
"Today, tech goes beyond chat, email and apps. With the consumerization of IT, customers are doing business via chatbots, smart speakers...
"What is the source of business transformation? Technology? Changing processes? Leadership? Innovation? It can be all of the above....
"The biggest early disruptors could well be the organisations that can already manage entire supply chains from raw materials through to...
Counter-intuitive conclusion- Smart Cities, Smart Highways and Autonomous vehicles were the route to calm city centres I thought. ...