Useful research, which shows that CEOs and CFOs don't agree with CMOs in terms of outlook. It also shows that CMOs are not focusing in on...
Mike Daly
I've just finished a day of meetings via Zoom. I used to have a commute, to meet people in offices, to have meetings. Or have telephone...
Interesting article about the changes that are taking place in both commerce and society today. It rightly picks up on the fact that we...
At my last company, one day you couldn't talk to anybody outside the company unless you were registered as HQ and had been on a two day...
We are seeing that social / digital is making an impact on business. I'm not talking about the move to Cloud / SaaS and the systems...
The stories behind Kodak and Uber are a well worn path and so often we go down a route of innovation. Kodak developed the first digital...
Every company that employs us to roll out Social Transformation (including Social Selling) you always find those that are, what we call...
Interesting research from MIT on leadership in the digital age. What we find here at Digital Leadership Associates...
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park (pun...
There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...