Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
Mike Daly
Just 13% of customers surveyed said the quality of service and customer experience they receive matters most when choosing an insurance...
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
“In our very immediate, always-connected world, this includes how quickly and how well organisations respond to their questions and...
"Businesses that invest in the digital tools required to empower customers and their growing desire for more autonomy will thrive" Source...