7/3/2020 5:14:12 PM CEOs And CMOs Split On Outlook And Martech Skepticism Grows: Gartner By Tim Hughes Useful research, which shows that CEOs and CFOs don't agree with CMOs in terms of outlook. It also shows that CMOs are not focusing in on...
5/23/2020 11:47:03 AM COVID-19 Sends Digital Transformations Into Overdrive By Tim Hughes I've just finished a day of meetings via Zoom. I used to have a commute, to meet people in offices, to have meetings. Or have telephone...
7/16/2018 5:05:30 PM Why Your Company Needs to Own its Customer Experience from Start to Finish By Tim Hughes Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park (pun...
3/2/2018 11:32:45 AM Whose in Charge of the People and Process Part of your Digital Transformation? By Tim Hughes It's worth clarify that digital and social are different. Digital transformation is about IT, the computers. Digital is about Cloud,...
2/16/2017 12:00:00 AM Pixie dust and customer-centric journies By Mike Daly This is why the CMO should not lead digital transformation- only the CEO should. See why here. Oh- and do look at all the cartoons...