Digital transformation of the whole IHG technology estate. Some good lessons from CIO Laura Miller. Right-sourcing talent. Identify the...
Mike Daly
" For hotels, staying competitive will require them to connect their booking engines, apps and websites more closely to the overall guest...
The hotel industry faces competition from a wide variety of competitors vying for guest spend on accommodation; from Airbnb to Online...
"“The forward-leaning hotel companies are investing in a shift from transactional-based data to event-based data.” Chris Silcock, CCO,...
"Digitisation has changed the nature of competition in the travel and hospitality industry. Incumbent businesses must be alert to...
Hotel's planning digital strategies should download PACE Dimensions " Digitisation in travel and hospitality: Strategies to successfully...
A good reminder that however much data you collect and analyse from booking, travelling, visiting and staying- you need to add context to...
Digital disruption is often an excuse for failure to understand customer behaviour and needs. Comprehensiveness is a differentiator - not...
Hoteliers faced competition from Online Travel Agents (OTAs) and then along came Airbnb to eat away even more room nights and reduce...