We often talk about the rate of digital and virtual adoption and this article really shows the extent. The data points are telling:...
Mike Daly
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
Staid, analogue incumbents in all industries look to digital transformation strategies, projects and technology to improve UX. That is a...
"It is easier to call for a new build of core systems and all its surrounding processes than to actually do it. That is why still many of...