We are seeing that social / digital is making an impact on business. I'm not talking about the move to Cloud / SaaS and the systems...
Mike Daly
The stories behind Kodak and Uber are a well worn path and so often we go down a route of innovation. Kodak developed the first digital...
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park (pun...
There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...