We are seeing that social / digital is making an impact on business. I'm not talking about the move to Cloud / SaaS and the systems...
Mike Daly
The stories behind Kodak and Uber are a well worn path and so often we go down a route of innovation. Kodak developed the first digital...
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park (pun...
There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...
Interesting research from Mulesoft that agrees that with the money you spend on Digital as in IT then you should expect a prolonged...
Great article my by friend Robert Caruso, which is a call to action for all companies to start a digital transformation. He approaches...
PwC research shows the gap between intention and outcomes of digital transformation strategy and tactics. A gap often the result of...
"Businesses that invest in the digital tools required to empower customers and their growing desire for more autonomy will thrive" Source...