4/2/2020 9:43:09 AM Pros and Cons of Chatbots By Mike Daly Technological advances in artificial intelligence like Google Meena claim to be more sophisticated than today’s chatbots in...
5/9/2018 5:41:38 PM Google’s AI sounds like a human on the phone — should we be worried? By Mike Daly Google has unleashed "Duplex" an experimental combination of AI and Chatterbox. "The crowd was shocked, but the most impressive thing...
2/20/2018 4:32:05 PM The Parts of Customer Service That Should Never Be Automated By Mike Daly It's true that products can be bought and, if need be returned or repaired, automatically. On the other hand, much of business and...
1/29/2018 9:40:34 AM PWC Report: 69% of UK CEOs believe emerging technology will Disrupt their Business over Next 5 Years By Tim Hughes PwC’s 21st annual CEO Survey published at the World Economic Forum in Davos shows that 69% of UK CEOs believe emerging technology and...