Complacency is the achilles heel- check out these warning signals.
Sign No. 1: Your Industry Has Significant Regulatory Burdens
Sign #2: Your Customers Have to Work at Managing Their Costs
Sign #3: Your Customers’ Experience Isn’t Positive — or Even Neutral
MITSloane Management Review highlights specific segments under threat:
- Air travel
- Real estate
- Health care
- Insurance- General & Life & Protection
- Banking
Time to anticipate the disruption with action rather than just planning.




