Sad when you view the human loss but inevitable when an industry and its regulators do not anticipate the impact of digital transformation.
Uber, Lyft & Via brought together two key pieces of information and joined them by context.
A passenger wanting a ride and a driver available for hire joined by proximity i.e. I want the ride and I want it now. Not in 15 minutes.
Customers all expect services and products that are perfect; no hassle to find and consume and available where and when I want them.
The challenge for incumbent analogue leaders in every segment is that if they don't act they'll follow Chicago Cab Drivers.
- Hotels
- Insurers
- Retailers
- Drainage
- Asset Management
- Facilities Management
- List goes on and on
But analogue companies have strengths they can utilise to nullify the threat as long as they don't delay.
Read "Jerk- 12 Steps to Rule the World" by Chris Surdak.
Chris and I worked together when Hilton Hotels business was being cannibalised by Travelocity, Expedia and other digital disrupters. I can vouch for his good advice and actionable insights.
It's a helter skelter of a ride but hell- it's worth it!
According to global Big Data expert Douglas Laney of Gartner, “Chris Surdak takes the reader on a wild ride through space and time to encapsulate our information-driven economy, and how a special class of people and organizations – ‘Jerks’ – are poised to capitalize best on this phenomenon.”
